Privacy policy

SharpenIt (we, us, our) is committed to protecting your privacy. This policy describes what personal information we collect, how we use it, and your rights under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

If anything here is unclear, email hello@sharpenit.com.au and we'll explain.

1. What we collect

When you place an order or contact us, we collect:

• Contact details — your name, email, phone number.
• Delivery details — your street address, suburb, state, postcode (for both mail-in return and pickup).
• Order details — the knives you've sent, tier, quantity, prices, dates.
• Communication history — emails you send us and our replies, plus any reminders or follow-ups we send you.
• Marketing attribution — if you arrived via a tracked link (QR code, ad, referral), we record the campaign source so we know what's working.
• SMS opt-in flag — only if you tick the box on the order confirmation page.

Card details: we never see, handle, or store your full card number, expiry, or CVV. Payments are processed by Square — see §4 below.

2. How we use it

• Fulfilling your order — packing, posting, sharpening, returning your knives.
• Communicating about your order — confirmation, status, "your knives are on the way back".
• Re-sharpening reminders — we'll email you when your knives are due for another sharpen (typically every 6–12 months, depending on use). You can opt out of these any time.
• Asking for a Google review after your order is fulfilled — once, then we leave you alone.
• Meeting our legal obligations — tax records, consumer-law disputes.

We do not sell your personal information. We do not share your contact details with anyone except the third parties listed in §4 below, and only to the extent necessary to deliver the service you ordered.

3. Marketing communications

After your first order, you're on our re-sharpen reminder list. Every email we send includes a one-click unsubscribe link.

If you enter your email to claim an introductory offer, we store it alongside your discount code so we can honour the offer, and may send you occasional offers — also unsubscribable in one click.

If you're a business (cafe, restaurant, butcher), we may send you a one-off introductory email — that's also unsubscribable in one click.

4. Third parties we share data with

We use a small number of trusted service providers. Each only sees the data they need to do their job:

• Square — payment processing. When you pay, you go to Square's hosted checkout, which collects your card details directly. Square is PCI-DSS compliant; we receive only a confirmation that the payment succeeded plus a Square order ID, never your card data. Square's privacy policy.
• Australia Post — return-shipping label and parcel tracking. We give them your delivery address.
• Google — we use Google Workspace email to send and receive customer messages, and Google Analytics to understand how visitors use this site (pages viewed, how you found us, what leads to orders — see §5). Some routine business writing assistance (drafting blog content, marketing material) uses Google's Gemini API; this involves general business prompts, not your personal data.

We don't sell your data, and we don't use Facebook Pixel or third-party advertising networks on this site.

5. Cookies, analytics & local storage

We use cookies and browser storage to run the site and understand how it's used. Here's exactly what we set:

• Google Analytics — standard _ga cookies that help us see which pages people visit, how they found us, and what leads to orders. Google processes this under its own privacy policy.
• First-party identifiers — a random visitor identifier (sharpenit_attr, kept for 1 year) and a session-only ID. These let us see which page versions actually lead to orders. They're random UUIDs on our own domain — not used for cross-site tracking, never sold or shared.
• Square checkout cookies — short-lived session cookies set during payment; necessary for the payment to work and handled under Square's own privacy policy.

You can block or clear cookies in your browser settings at any time — the site keeps working (analytics just sees less).

6. How long we keep it

• Order and customer records — kept for at least 7 years to satisfy Australian Tax Office record-keeping rules.
• Email correspondence — kept indefinitely unless you ask us to delete it, so we can refer back to prior conversations.
• Marketing reminder list — kept until you unsubscribe.

7. Your rights

Under the Australian Privacy Principles, you can:

• Access — ask us for a copy of the personal information we hold about you.
• Correct — ask us to fix anything wrong.
• Delete — ask us to delete your data. We'll honour this for marketing data immediately and for order records once tax-record retention obligations have lapsed.
• Unsubscribe — opt out of any marketing email with one click.

Email hello@sharpenit.com.au with the subject line "Privacy request" and we'll action it within 30 days.

8. Security

Customer data lives in a database on a hosted server with restricted access. Card data never touches our infrastructure (Square handles it). Passwords are not stored in plain text. Backups are encrypted.

If a data breach occurs that's likely to result in serious harm to you, we'll notify you and the Office of the Australian Information Commissioner under the Notifiable Data Breaches scheme.

9. Children

This service isn't directed at people under 18. We don't knowingly collect personal information from children. Parents can email us to have any inadvertently collected data removed.

10. Changes to this policy

We may update this policy from time to time — for example, if we add a new payment provider or change how we handle marketing. The "Last updated" date at the top of this page will reflect any change. Material changes will also be flagged on your next order confirmation.

11. Contact

Privacy questions, complaints, or access requests:

SharpenIt
Arcadia Vale, NSW
hello@sharpenit.com.au

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.